{"id":7,"date":"2021-06-23T14:51:33","date_gmt":"2021-06-23T14:51:33","guid":{"rendered":"https:\/\/www.env.nm.gov\/drinking-water\/?page_id=7"},"modified":"2026-03-09T11:33:49","modified_gmt":"2026-03-09T17:33:49","slug":"utility-operator-certification-program","status":"publish","type":"page","link":"https:\/\/www.env.nm.gov\/drinking_water\/utility-operator-certification-program\/","title":{"rendered":"Utility Operator Certification Program"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-text-align-left\">To protect public health and the environment, it is critical that water and wastewater utility operators, like those that operate public drinking water systems and wastewater treatment plants, are well trained and certified to appropriate standards. The Utility Operator Certification Program (UOCP) administers Water and Wastewater Operator Certifications for all public water system and wastewater utilities in New Mexico.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><strong><em>Utility Operator Certification Program (UOCP) Staff Directory<\/em><\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Brian Bennon, UOCP Manager                (505) 819-8010<\/p>\n\n\n\n<p>Carlos Gonzales, UOCP Team Lead (505) 670-7418<\/p>\n\n\n\n<p>Veronica Serrano, UOCP Coordinator      (505) 670-2840<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p><strong>For assistance related to Operator Certification submit written inquiries to UOCP.certification@env.nm.gov<\/strong>. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>UOCP links for CERTEMY processes listed below<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All operator credits have been transferred to the new CERTEMY database. <strong>Please follow these <em><a href=\"https:\/\/www.env.nm.gov\/drinking_water\/wp-content\/uploads\/sites\/19\/2024\/06\/2024-06-17_UOCP-Certemy-Credit-Instructions.pdf\">instructions here.<\/a><\/em> <\/strong>\n<ul class=\"wp-block-list\">\n<li>To retrieve old training transcripts please send a request to <a href=\"mailto:UOCP.certification@env.nm.gov\">UOCP.certification@env.nm.gov<\/a>.  <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Exam applications must include the completed and signed employer<a href=\"https:\/\/service.web.env.nm.gov\/urls\/CKCfkHMe\"> <\/a><a href=\"https:\/\/service.web.env.nm.gov\/urls\/CKCfkHMe\"><strong>form for Present Operator Experience\/Supervisor Signature<\/strong><\/a><strong>.<\/strong><\/li>\n\n\n\n<li><strong>CERTEMY<\/strong> online payments<strong> <a href=\"https:\/\/www.env.nm.gov\/online-payments\/\" data-type=\"link\" data-id=\"https:\/\/www.env.nm.gov\/online-payments\/\">NMED Online Payments<\/a><\/strong><\/li>\n\n\n\n<li><strong>CERTEMY<\/strong> payments made by Check or Money Order, must have the <a href=\"https:\/\/www.env.nm.gov\/drinking_water\/wp-content\/uploads\/sites\/19\/2024\/06\/UOCP-Pay-by-Check-MO_06.03.24.pdf\">Payment Form-here<\/a> attached to payments.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color has-small-font-size has-text-align-left has-custom-font-size wp-element-button\" href=\"https:\/\/uocp.certemy.com\/entry\/login\" style=\"border-radius:0px;color:#026773\"><strong>ALREADY A CERTIFIED OPERATOR?<\/strong> <br><strong>FOR RENEWALS<\/strong>: Established Operators: Login with email to access your operator record in CERTEMY for Renewals or view Pending status for Exam information.                                                                                  <\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-text-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/app.certemy.com\/entry\/login\" style=\"border-radius:100px;color:#005789;background-color:#02687338;font-style:normal;font-weight:900\"><strong>LOGIN<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link has-text-color has-small-font-size has-text-align-left has-custom-font-size wp-element-button\" href=\"https:\/\/www.env.nm.gov\/drinking_water\/utility-operator-certification-program\/exam-and-equivalency-applications\/\" style=\"border-radius:0px;color:#026773\"><strong>READY TO BEGIN YOUR APPLICATION?<\/strong><br>Click below to view the list of exam levels.                                                                                                                                                                                                                                   <strong>*<\/strong>First time exam Candidates please CREATE A LOGIN. <strong>**Do not<\/strong> create a new account if you are an established operator.<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-75 is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link has-text-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.env.nm.gov\/drinking_water\/utility-operator-certification-program\/exam-and-equivalency-applications\/\" style=\"border-radius:100px;color:#005789;background-color:#02687338;font-style:normal;font-weight:900\"><strong>Exam\/Equivalency Applications<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--5\"><a class=\"wp-block-button__link has-text-color has-small-font-size has-text-align-left has-custom-font-size wp-element-button\" href=\"https:\/\/www.env.nm.gov\/drinking_water\/utility-operator-certification-program\/certemy-step-by-step-instructions\/\" style=\"border-radius:0px;color:#026773\"><strong>STEP-BY-STEP INSTRUCTIONS <\/strong>  <br>Complete instructions on how to create a login, exam application, and renewal application.<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-outline is-style-outline--6\"><a class=\"wp-block-button__link has-text-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.env.nm.gov\/drinking_water\/utility-operator-certification-program\/certemy-step-by-step-instructions\/\" style=\"border-radius:100px;color:#005789;background-color:#02687338;font-style:normal;font-weight:900\"><strong>Tutorial Videos<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--7\"><a class=\"wp-block-button__link has-text-color has-small-font-size has-text-align-left has-custom-font-size wp-element-button\" href=\"https:\/\/www.env.nm.gov\/drinking_water\/re-exam-applications\/\" style=\"border-radius:0px;color:#026773\"><strong>RE-EXAM APPLICATIONS<\/strong>                                                                      Only for individuals that have failed an exam. Only good within a year of the original exam date.<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-nowrap is-layout-flex wp-container-core-buttons-is-layout-1fb9aab6 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-75 is-style-outline is-style-outline--8\"><a class=\"wp-block-button__link has-text-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.env.nm.gov\/drinking_water\/utility-operator-certification-program\/re-exam-applications\/\" style=\"color:#005789;background-color:#02687338;font-style:normal;font-weight:900\"><strong>Re-exam Applications<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-small-font-size\"><strong>CERTEMY Contact Information: For login and technical support, please contact                                                             CERTEMY at 866-907-4088. Or email CERTEMY at <a href=\"mailto:support@certemy.com\">support@certemy.com<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Quick-Links:<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.nmwwa.org\/employment-opportunitites\"><strong>Operator Job Opportunities (NMWWA list)<\/strong><\/a><\/p>\n\n\n\n<p><strong>Sign up here to receive <a href=\"https:\/\/public.govdelivery.com\/accounts\/NMED\/subscriber\/new?preferences=true#tab1\">GovDelivery <\/a>notifications from the Utility Operator Certification Program<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Contract Operators\/Samplers\/RTCR Assessors<\/h2>\n\n\n\n<p>The Utility Operator Certification Program is now providing a list of certified operators, samplers, and approved RTCR assessors available for contract. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/service.web.env.nm.gov\/urls\/NpHjtYso\" data-type=\"link\" data-id=\"https:\/\/service.web.env.nm.gov\/urls\/NpHjtYso\">Contract Operators\/Samplers\/RTCR Assessors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/service.web.env.nm.gov\/urls\/eKBjixpz\">Permission to List Form<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/service.web.env.nm.gov\/urls\/waahMnIw\">Sample Contract<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><a href=\"https:\/\/www.env.nm.gov\/drinking_water\/certification-renewal-requirements\/\" data-type=\"URL\" data-id=\"https:\/\/www.env.nm.gov\/drinking_water\/certification-renewal-requirements\/\">Certification Exams, Renewals and Equivalencies<\/a><\/strong> <\/h2>\n\n\n\n<p>To become certified, operators must meet certification requirements and pass the New Mexico certification exams, administered through computer-based testing at Workforce Connections Centers around the state.  Certifications are renewed every 3 years; expiration date remains the same for all certifications. <\/p>\n\n\n\n<p>ON THIS PAGE: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Testing, certification renewal, equivalency<\/li>\n\n\n\n<li>Application requirements, fees, experience, training credits needed <\/li>\n\n\n\n<li>Online Payments<\/li>\n\n\n\n<li style=\"font-size:17px\"><a href=\"https:\/\/www.env.nm.gov\/drinking_water\/wp-content\/uploads\/sites\/19\/2024\/05\/UOCP-Pay-by-MO-Check_05.28.24.pdf\">Pay by Money Order or Check Form<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><a href=\"https:\/\/www.env.nm.gov\/drinking_water\/uocp-exams\/\" data-type=\"URL\" data-id=\"https:\/\/www.env.nm.gov\/drinking_water\/uocp-exams\/\">Exam Preparation and Training Opportunities<\/a><\/strong><\/h2>\n\n\n\n<p>New Mexico Wastewater Laboratory Certification and New Mexico Water Sampling Technician Certification study manuals can be found with additional exam preparation tools and training opportunities.<\/p>\n\n\n\n<p>ON THIS PAGE: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free training opportunities on NMED events calendar<\/li>\n\n\n\n<li>Need-to-Know Criteria, Conversion and Formula Guide<\/li>\n\n\n\n<li>Test Center locations state-wide<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><a href=\"https:\/\/www.env.nm.gov\/opf\/utility-operators-certification-advisory-board\/\" data-type=\"URL\" data-id=\"https:\/\/www.env.nm.gov\/opf\/utility-operators-certification-advisory-board\/\">Utility Operator Certification Advisory Board<\/a><\/strong><\/h2>\n\n\n\n<p>UOCP works in collaboration with New Mexico Water Quality Control Commission and the UOCP Advisory Board to provide the above services to accommodate the Operator communities. The board holds public meetings quarterly. Upcoming meetings can be found on the <a href=\"\/events-calendar\/\">NMED Events Calendar<\/a>. <\/p>\n\n\n\n<p>ON THIS PAGE: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>List of board members<\/li>\n\n\n\n<li>Governing regulations<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><a href=\"https:\/\/www.env.nm.gov\/opf\/utility-operators-certification-advisory-board\/\" data-type=\"URL\" data-id=\"https:\/\/www.env.nm.gov\/opf\/utility-operators-certification-advisory-board\/\">Reporting Violations of the Utility Operator Code of Conduct<\/a><\/strong><\/h2>\n\n\n\n<p>The New Mexico Utility Operator Certification Program (UOCP) is committed to ensuring the highest standards of professionalism and integrity among certified utility operators who manage our public water supply systems and public wastewater facilities.<\/p>\n\n\n\n<p>Certified operators in New Mexico are required to follow a <strong>Code of Professional Conduct<\/strong>, which outlines the ethical and professional responsibilities essential to safeguarding public health and the environment. This code serves as a guiding framework and relies on each operator\u2019s integrity to perform their duties responsibly, ethically, and lawfully.<\/p>\n\n\n\n<p>If you believe a certified operator has violated these standards, you may file a formal complaint using the form below. Examples of conduct that may warrant a complaint include, but are not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Actions that compromise public safety, health, or welfare<\/li>\n\n\n\n<li>Misrepresentation of qualifications or credentials<\/li>\n\n\n\n<li>Falsified reports or documentation<\/li>\n\n\n\n<li>Conflicts of interest that impair professional judgment<\/li>\n\n\n\n<li>Failure to properly operate or maintain water or wastewater systems<\/li>\n<\/ul>\n\n\n\n<p>Complaints are reviewed by NMED and, when appropriate, referred to the Utility Operator Certification Advisory Board before enforcement actions are considered. Violations of the Code of Professional Conduct may be deemed gross incompetence and can lead to disciplinary action, including suspension or revocation of certification.<\/p>\n\n\n\n<p>We encourage anyone\u2014employers, colleagues, or members of the public\u2014to submit information if they are aware of conduct that could endanger the quality and safety of water services in New Mexico.<\/p>\n\n\n\n<p>Download the fillable pdf form to begin your complaint submission: <a href=\"https:\/\/service.web.env.nm.gov\/urls\/gxGOPjdO\">Certified Operator Complaint Form<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To protect public health and the environment, it is critical that water and wastewater utility operators, like those that operate public drinking water systems and wastewater treatment plants, are well trained and certified to appropriate standards. The Utility Operator Certification Program (UOCP) administers Water and Wastewater Operator Certifications for all public water system and wastewater [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":82,"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":819,"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/pages\/7\/revisions\/819"}],"wp:attachment":[{"href":"https:\/\/www.env.nm.gov\/drinking_water\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}